Privacy policy

This Customer Privacy Policy of Lightspeed EPS, Inc. (“Company“) covers the collection, use, and disclosure of personal information that may be collected by the Company anytime you interact with the Company, such as when you visit our website, when you purchase the Company’s services, or when you call our sales or support associates. Please take a moment to carefully read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at the Company, and we go to great lengths to protect it.

1. Reasons the Company Collects Personal Information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.

2. Information the Company Collects and How the Information May be Used

There are a number of situations in which your personal information may help us provide better service. For example:

We may ask for your personal information when you’re discussing a service issue on the phone with an associate, participating in an online survey, or purchasing a service.

When you interact with the Company, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Company services you use; and information relating to a support or service issue.

We also collect information for market research purposes - such as your occupation and where you use Company services - to gain a better understanding of our customers and thus provide more valuable service.

We may use personal information to provide services that you have requested as well as for auditing, research, and analysis to improve our service.

This information may be shared with third parties or in special circumstances as described elsewhere in this policy.

3. Your Online Company ID and Related Information

Our website allows you to create an “ID” based on your personal information. In order to create your ID you will need to create a personal profile by providing your name, phone number, email address, and in some cases your mailing address or a credit card number. The system saves the information in your personal profile and assigns you your own unique personal ID which you can use when performing various activities relating to our website and the services you purchase from the Company.

4. Publicly Displayed Information is Public

If you input information into a common area of our website you should be aware that any information you share is visible to other users. The Company is not responsible for the personally identifiable information you choose to submit in these areas. 

5. When the Company Discloses Your Information

The Company takes your privacy very seriously. The Company does not sell or rent your contact information to other marketers.

There are also times when it may be advantageous for the Company to make certain personal information about you available to companies that the Company has a strategic relationship with or that perform work for the Company to provide services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our services, or conduct customer research or satisfaction surveys. In such situation these companies are prohibited from using your personal information for any unauthorized purposes and are also obligated to protect your information in accordance with the Company’s policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase services, receive customer service, provide us feedback to improve our services, or access certain services, offers, and content on our website.

The Company may take the personal information we receive from individuals responding to our customer surveys and combine (or aggregate) it with the responses of other customers we may have, to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). The Company then uses the aggregated information to improve the quality of its services to you, and to develop new services. This aggregated non-personally identifying information may be shared with third parties.

We also reserve the right to disclose your personal information for any reason if, in our sole discretion, we believe that it is reasonable to do so, including credit agencies, collection agencies, merchant database agencies, law enforcement, litigation or to satisfy laws, such as the Electronic Communications Privacy Act, the Child Online Privacy Act, regulations, or governmental or legal requests for such information. We may also disclose personal information that is necessary to identify, contact, or bring legal action against someone who may be violating our contracts, policies and procedures. Finally we may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

6. How the Company Protects Your Personal Information 

The Company takes precautions-including administrative, technical, and physical measures-to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

Our websites use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required and to make online purchases you must use an SSL-enabled browser in order to protect the confidentiality of your personal and credit card information while it’s transmitted over the Internet. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your password often using a combination of letters and numbers, and make sure you use a secure web browser.

While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers“ from illegally obtaining your personal information.

7. Integrity of Your Personal Information

The Company has safeguards in place to keep your personal information accurate, complete, 

and up to date for the purposes for which it is used. You always have the right to access and correct the personal information you have provided and can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking at www.lightspeedeps.com.

8. Privacy of Children

Protecting children’s privacy is especially important to us. The Company recognizes that parents, guardians, or other adults may purchase our services for use by minors. It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws.

9. Cookies and Other Technologies

As is standard practice on many corporate websites, our website uses “cookies“ to provide greater convenience each time you interact with us.

If, however, you prefer not to enable cookies, please deselect the "Remember Me" checkbox on the LightSPEED eps login page.

10. Commitment to Your Privacy

As we said, the Company takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to our employees and strictly enforce privacy safeguards within the company. 

11. International Users

The Company abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union.

12. Links to Sites of Other Companies 

Our website may contain links to the sites of other companies. We are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

13. Further Questions Regarding Privacy

If you have questions or concerns about the Company’s Customer Privacy Policy or data processing, please use the appropriate email addresses below to contact us. The Company will respond to your inquiry within 30 days.  privacy.policy (at) lightspeedeps.com

14. Effective Date; Updates to Privacy Policy 

The terms and conditions in this policy statement came into effect on January 5th, 2012. The Company reserves the right to revise, amend, or modify this policy at any time and in any manner. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy. Your use of our website and any other services provided by the Company after such changes are implemented constitutes your acknowledgement and acceptance of these changes. Please consult this privacy statement prior to every use for any changes.

15. Notice of Compliance to California Residents 

California law requires that we provide you with a summary of your privacy rights under the California Online Privacy Protection Act (“California Act“) and the California Business and Professions Code. As required by the California Act, this privacy policy identifies the categories of personally identifiable information that we collect through our website about individual consumers who use or visit our website and the categories of third-party persons or entities with whom such personally identifiable information may be shared.

Depending on the visitor’s activity at our website, certain “personally identifiable information“ (as that term is defined in the California Act) may be collected, in addition to information set forth in other sections of this document. For purposes of the California Act, the term “personally identifiable information“ means individually identifiable information about an individual consumer collected online by us from an individual and maintained by us in an accessible form, and may include any of the following:

(1) A first and last name.

(2) A home or other physical address, including street name and name of a city or town. 

(3) An e-mail address.

(4) A telephone number.

(5) A social security number.

(6) Any other identifier that permits the physical or online contacting of a specific individual. 

(7) Information concerning a user that the website collects online from the user, and maintains in personally identifiable form, in combination with an identifier described within this privacy policy.

See Section 7 above entitled “Integrity of Your Personal Information“ for a description of the process maintained by the Company for an individual consumer who uses or visits our website to review and request changes to any of his or her personally identifiable information that is collected through our website.

See Section 14 above entitled “Effective Date; Updates to Privacy Policy“ for a description of the process by which the Company notifies consumers who use or visit our website of material changes to the Company’s privacy policy. The effective date of this privacy policy is also included in Section 14 above.